Monitoring · training · documentation
A site that was accessible in March is not accessible in June.
This is the part of the work nobody warns you about. An audit is a photograph. The site keeps moving after the shutter closes — new pages, new documents, a plugin update, a staff change — and the problems you paid to fix come back a few at a time, in ways that never show up as an error anywhere.
So we sell the boring half too: somebody looking every month, somebody teaching your staff, and the paperwork your business office keeps asking for.
Four ways it comes back
None of these are anybody being careless. They are just what happens to a website that is being used.
Somebody posts a new page
A photo with no description, a heading used because it looked the right size, a PDF dragged straight out of Word. Nobody did anything wrong — they were never shown what to do instead.
The theme gets updated
A plugin update changes a button into a div, or lightens the body text by two shades. Nothing looks broken on screen, and the keyboard path through your menu is gone.
A third-party embed changes
The booking widget, the map, the payment form, the chat bubble. You did not touch it; the vendor shipped a new version and it is on your page under your name.
The person who cared about it leaves
This is the big one. Accessibility usually lives in one person's head, and when they move on it leaves with them, quietly, over about six months.
Watch
Someone checking, every month
Software crawls the whole site every month and tells us what changed. A person goes through the pages that matter every quarter, because the crawl will never notice that your new booking flow cannot be completed without a mouse.
Small site
$75per month
For a business site of roughly twenty-five pages. Enough to catch the things that break between one visit and the next.
- Automated crawl every month, whole site
- A person re-tests your five most important pages each quarter
- Email when something regresses — with the page and the cause, not a score
- One hour of fixes a month, rolled up rather than rolled over
- Accessibility statement kept current
Most districts
District or multi-site
$300per month
For a district site, a group of school sites, or a business running several properties. Includes the document pile, which is where districts actually drift.
- Everything in the small plan, up to 250 pages
- New PDFs flagged as they are posted, before they become a backlog
- A person re-tests enrollment, calendar and contact flows each quarter
- Two hours of fixes a month
- A short written summary each quarter you can hand to a board or a superintendent
- Named contact for barrier reports, and we help you answer them
Larger than that
Quotedafter we look
Thousands of pages, several vendors, an LMS, a parent portal. We will tell you honestly what we can cover and what sits outside our reach.
- Scope agreed in writing before you sign
- We will name the parts we cannot fix and who can
Month to month, cancel whenever. There is no contract term and no cancellation fee, because a plan you stay in only because leaving is expensive is not a plan we want to sell. Districts that prefer a single annual purchase order can pay for twelve months at once at the same price.
Train
Ninety minutes with whoever posts things
Not the IT department — the front-office secretary, the communications coordinator, the person who updates the calendar. They create most of the problems and they are almost never the ones invited to the training.
$600 for up to fifteen people, live and recorded so the next hire gets it too. Included at no charge with any remediation engagement, because training the people who post the content is how the fix survives us leaving.
- How a screen reader moves through a page, demonstrated live on your own site
- Writing alt text for the four kinds of image you actually post
- Headings as structure rather than as font sizes
- Making a document accessible in the tool you already use — Word, Google Docs, Canva
- When to just not use a PDF
- A one-page checklist to keep next to the keyboard
Paperwork
The documents somebody will eventually ask you for
Usually a procurement officer, sometimes a lawyer, occasionally a parent. All of it traces back to what we actually tested — we do not write a conformance claim we have not earned.
Accessibility statement
What was tested, what standard, what is known to be broken, and a named human with an email address. Real ones say what is still wrong — that is the part that makes them worth reading.
IncludedVPAT 2.5 / Accessibility Conformance Report
The document procurement and legal counsel ask for. We will only write one on the back of a full manual audit, because a VPAT generated from an automated scan is a work of fiction with your name on it.
From $2,500Procurement pack
W-9, certificate of insurance, statement of work with acceptance criteria, data-handling and subprocessor list. Same week you ask.
IncludedBarrier-report handling
When someone writes to say they could not use something, you get a reply that is useful and a fix that is scheduled — instead of a message that sits in a shared inbox for five weeks.
In the planA monitoring plan is not a widget
Both are a monthly bill. That is the only thing they have in common, and it is worth being precise about the difference before you buy either.
Nothing gets added to your page
There is no script, no badge, no layer sitting between your site and the person using it. We look at your site from the outside, the same way a visitor does, and then we change the site itself. If we vanished tomorrow your site would be exactly as accessible as it was the day before.
An alert is not a fix
Plenty of tools will email you a falling score every month and call that a service. The hours in each plan exist so that finding something and fixing it are the same event. When a problem is bigger than the hours, we tell you what it will cost, and you decide.
It still is not a compliance guarantee
Monitoring makes it far less likely that something stays broken for a year without anyone noticing. It does not make you compliant, nobody can promise you that honestly, and a vendor who does is telling you what you want to hear.
Already had an audit? From anyone?
Send it over. We will re-run the findings against your site as it stands today and tell you how much of it came back — free, and you are under no obligation to have us do anything about it.
Chimpipi builds websites. We are not lawyers and nothing here is legal advice — form your own view with your own counsel.